Here's how our process protects you up front, and how refunds work at Atlas.
Atlas is built so you're never paying for work you didn't sign off on. Before any research begins, you review and approve the project scope, and then the outline. Nothing runs until you've approved it, so the work is fully defined and agreed before we start.
Because of that, purchases are final once your report has been produced, and Atlas does not offer refunds for delivered research. Reports are delivered as-is against the scope you approved. If you believe something is genuinely wrong, you can raise it with us and we'll review it, but any resolution is offered case-by-case at Atlas's discretion. This is not a satisfaction-based or change-of-mind refund policy.
Every Atlas report goes through a verification step where citations are checked against their sources before delivery, so the report you receive reflects the scope you approved. Reports are delivered as-is against that approved scope.
If you believe a delivered report has a genuine error, reach out and let us know what you're seeing. We review these on a case-by-case basis, and any resolution is offered at Atlas's discretion.
Reach out to our team with your order number and a short note on what happened. Most messages get a response within one business day, and we'll review what you've raised.
For team or enterprise plans billed through an account manager, reach out to the same contact and they'll coordinate directly so nothing gets stuck between teams.
The short version, if you're in a hurry.
You approve the scope and outline before any research runs. Nothing is produced until you've signed off.
Reach out and we'll review it. Any resolution is handled case-by-case at Atlas's discretion.
Duplicate charges or incorrect billing are corrected and refunded immediately. That's the one thing we always return.
Annual and custom contracts are handled through your account manager per your agreement's terms.
Reach out and we'll sort it out. Most requests get a response within one business day.